Frequently Asked Questions and Fees

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Online OTs is an occupational therapy telehealth practice. We specialize in Habit Reversal Training and CBIT for Tourette Syndrome and other Tic Disorders, Functional Neurological Disorder, and Body-Focused Repetitive Behaviors.

Comprehensive Behavioral Intervention for Tics (CBIT) is a research-backed and highly effective program developed to treat  vocal and motor tics. Online OTs has adapted CBIT to address a wide array of repetitive behaviors including those that harm skin, nails, and hair.  Online OTs'  therapy approach enables helpful strategies to be put immediately into place. 

Our occupational therapy services are available via telehealth throughout Massachusetts, New Hampshire, Maine, New York, and Vermont. Due to federal licensing laws, we are not able to work with patients residing in other states or countries. Video conferencing is via a HIPPA compliant version of Google Meet.

Parents are required to be present for all telehealth visits with minors.

As of 02/01/23, our private pay fees are:

Evaluation: $239

Therapy and Training Session: $196

Most patients complete therapy within five to ten sessions. 

Online OTs accepts Mass General Brigham Health Plan (formerly known as Allways Health Partners) and Blue Cross Blue Shield.  

Patients with BCBS HMO plans are required to ask their PCP for a referral and to fax us an Authorization Number that includes the PCP's full name and NPI number. Information that will be requested is below:

Occupational Therapist: Susan Eppling

Practice:  Online OTs LLC  

Service: Occupational Therapy Rehabilitation 

NPI 2: 1669082277 

NPI 1: 1285893081 

Telehealth Address: 43 NylanderWay, Acton, MA  01720 

Phone: 617-221-5944 

Fax: 857-202-5085 

Billing codes: 97165, 97530, 97535

Patients are responsible for all co-pays, deductibles, and other costs not covered by their insurer.

See below for information regarding Network Gap Exception reimbursement from other insurers.

Online OTs treats conditions for which there are very few trained health professionals. If you are not able to find someone in-network who specializes in tics or BFRB (or if the waiting list is unreasonable) you may be eligible for a Network Gap Exception. Ask your PCP for a referral to Online OTs and then request pre-authorization from your insurer. Please note that all patients with a gap exception and/or those with insurance other than BCBS PPO and MGBHP are considered private pay and are charged for services in full. You will be provided documentation to then seek reimbursement from your insurer.

The necessary information to provide your insurer prior to receiving services with Online OTs is below:

Occupational Therapist: Susan Eppling

Practice:  Online OTs LLC  

Service: Occupational Therapy Rehabilitation

NPI 2: 1669082277 

NPI 1: 1285893081 

Telehealth Address: 43 NylanderWay, Acton, MA  01720 

Phone: 617-221-5944 

Fax: 857-202-5085 

Billing codes: 97165, 97530, 97535

Limited financial assistance is available for families who qualify based on Annual Household Income.

Please contact us to request a phone consultation and/or intake forms.

857-202-5085

According to NAMI, 20% of teens in the USA have a serious mental health condition and suicide is the second leading cause of death. 75% of adults with mental illness report that symptoms were present before the age of 18. Please get the necessary support for yourself or a loved one. Options include pediatricians, PCPS, psychiatrists, psychologists, social workers, counselors, emergency rooms, support groups, and mental health organizations.

Suicide prevention lifelines include the following:

988 Suicide & Crisis Lifeline

The Trevor Project